Personalized marketing copy can be a game changer—particularly for businesses providing individualized services like dental and healthcare along with brands that produce consumer goods. With personalized marketing copy, you can help set your business apart from your competition by making your customers feel appreciated and valued. Valuing your clientele can go a long way in today’s technology-forward commerce climate.  

Following are five helpful tips to get optimal results from your personalized marketing copy.  

5 Tips for Personalized Marketing Copy 

Keep Your Copy Casual and Relatable 

Using overly technical vernacular in your copy can confuse and even turn away potential customers. Whenever possible, it’s best to use casual and simple language that can highlight the benefits of your goods and/or services with minimal risk of confusion. While maintaining a simple, friendly tone is important, it’s wise to avoid being overly informal as it could come off as unprofessional. Our team recommends creating copy with short sentences, an informative tone, and personalized touches.  

Anticipate Your Customer’s Needs in Your Copy 

Every customer has specific wants and needs. When you draft marketing copy, understanding these needs is critical to creating messages that spurn interest in your goods and services. One way to demonstrate your understanding of your target consumer is to anticipate their needs in your copy and offer solutions to their problems. For example, let’s say you provide residential cleaning services. Your clients likely struggle with keeping a clean home due to time constraints from work and family life. Your copy should recognize your customer’s desire for a cleaner home while also offering a solution: a team of professional cleaners who can make a house spotless in a couple of hours. 

Abide by the Golden Rule 

It might not seem like the Golden Rule applies in business when the focus is on expansion and profits but treating your customers with empathy and respect can go a long way. When drafting marketing copy, ask yourself questions like “if I were in this consumer’s shoes, what type of communication would resonate with me?” With marketing copy, your mission is to make decision-making easier for your potential customer. Highlighting the unique advantages associated with purchasing from your brand is a great way to demonstrate to your consumers that you value their wants and needs.  

Consider Feedback from Surveys 

One way to connect with your customers is to conduct brand surveys and carefully evaluate the feedback. Understanding the wants and needs of your customer base helps foster long-term relationships with your business. Customers want to be understood and appreciated so implementing surveys and taking constructive criticism seriously shows your clientele that you make their satisfaction with your products and services a priority. The results of these surveys can help shape the tone and direction of your future content, which can help your brand build staying power.  

Leverage CRM Databases to Your Advantage 

CRM databases are valuable tools to help you produce content that resonates with your target consumers. You can use CRM technology to create detailed personas of the people who purchase from your brand as well as those who show interest in your business by interacting with your social media and website. CRM makes it possible to understand what messages drive customer interaction and their purchases. These reliable metrics can be used to make sure your personalized marketing copy strikes a chord with customers.  

Print and digital personalized marketing copy can make a world of difference in your messaging. Our team at Pel Hughes can help you develop personalized marketing campaigns through e-mail, direct mail, social media, and more. We also provide online databases to store approved brand messages, retargeting technology, variable data printing, and CRM software to help you create effective personalized marketing.  

Give our friendly experts a call today at (504) 486-8646 to request a quote.  

 

 

A new year is almost upon us and for professional marketers, that means it’s time to develop editorial calendars for next year’s marketing projects as well as finalize the overall aesthetic of a brand’s messaging for the new year. Color, like anything else, follows trends based upon world events, popular culture, and a host of other social factors. When the calendar rolls to a new year, people tend to focus on the future so tapping into marketing trends is a great way to help ensure that next year’s content will resonate with consumers.

How Color Marketing Trends are Determined

A few well-known organizations like Pantone and the Color Marketing Group (CMG) contribute to analyzing upcoming trends with color. The Color Marketing Group, a non-profit organization, takes a deep dive in color trends and produces a color forecast on a regular basis. Analyzing world events, social changes, and high volumes of data is involved in their color recommendations for brands and marketers. You can view a more detailed analysis of this year’s upcoming color marketing trends by clicking here.

Color Marketing Trends for the New Year

For 2023, CMG determined that space, emerging technology, the rise of digital commerce, and environmental issues are the driving forces behind determining the upcoming year’s color trends. CMG also evaluates the psychological impact color has considering world events and social changes to develop their marketing recommendations.

Following are some key takeaways from the CMG color forecast that you should know.

Warmth 

After years of contending with a global pandemic and economic uncertainty, consumers are gravitating towards comfort. This fact has demonstrated that warm colors, particularly warm reds, yellows, and oranges pique consumer interest. Warm colors have a comforting effect on the psyche and can be implemented beautifully in marketing materials for several industries. Focusing on a warm aesthetic doesn’t mean that blues and greens are out the window. Warm earthy tones can be balanced in marketing materials with cool-toned blues and sage greens.

Neutrals 

Neutrals have a big place in 2023—especially in packaging. As consumers desire more environmentally conscious goods, brands are responding by reducing their reliance on dyes for packaging and mailing boxes. The general public’s acceptance of neutrals is certainly beneficial to companies utilizing raw and recycled materials for their packaging and products.

Invigorating & Bold Black 

One surprising addition to the CMG color forecast is a specific black called “Bohld”. This hue isn’t just any black either. It’s a rich, inviting black that evokes feelings of creativity and contemplation rather than darkness or sadness. Bohld is a great choice for direct mail materials, logos, and digital graphics.

While awareness of color marketing trends is helpful, it’s important to work with design professionals. A graphic designer can help you implement trending colors while maintaining your existing brand’s aesthetic so that new marketing materials won’t confuse your clientele.

Pel Hughes is a full-service printing company that provides cross media marketing, campaign automation, database services, and graphic design. Call our marketing experts at (504) 486-8646 to learn more.

With widespread access to the Internet and social media, today’s consumers have abundant purchasing options and a wealth of information at their fingertips. This can make selling your service or products more difficult as you likely face steep competition from your peers in business. Producing effective marketing and advertising campaigns is a necessity to stand apart from your competition and break through the onslaught of brand messaging consumers see on a daily basis. Implementing these psychology hacks for marketing can help you develop compelling messaging that resonates with consumers.  

Helpful Psychology Hacks for Marketing & Advertising 

Tap into the Power of Social Proof  

Social proof is a powerful psychological phenomenon. Human beings are a highly social species and respond to messaging that conveys the popularity of a product or service. A common example of social proof you have likely seen is the classic “As Seen On TV” icon found on packaging for consumer goods like appliances, kitchenware, and gadgets. The “As Seen on TV” icon legitimizes a product or service by demonstrating that other people have used and bought a particular item.  

Essentially, social proof helps consumers feel more comfortable making purchases. While not every product or service can be advertised on television, smaller brands and businesses can use social proof by sharing testimonials, positive reviews, follow counts from official social media pages, and more. For example, highlighting testimonials in an easily-seen location on a website’s product page is a great way to benefit from the social proof phenomenon.  

Use Symbols & Shapes to Enhance Your Brand Messaging 

As visual creatures, people respond to images. The way our brains are wired makes the use of symbols in marketing especially powerful. One easy-to-implement example is placing checkmarks in your copy. For instance, rather than using traditional bullet points, use checkmarks in your copy for bulleted lists. Our brains interpret checkmarks like we would a green light at an intersection. Checkmarks send the message that we are on the right track and can positively influence our decision-making behavior.  

Shapes help convey your brand’s tone, too. Following is some helpful information on how particular shapes enhance your messaging: 

  • Triangles: Psychologically-speaking, triangles evoke emotions of stability and strength. Common brands that utilize triangles in their messaging include Mitsubishi and Adidas. Triangular shapes can often be found in branding and logos for legal practices and businesses in scientific industries. 
  • Horizontal Lines: Lines oriented horizontally convey tranquility and community. A famous example of horizontal lines used effectively is IBM’s logo.  
  • Vertical Lines: Suggesting masculinity, aggression, and strength, vertical lines are eye-catching and attention-grabbing when used in infographics, logos, banner images, and in printed marketing pieces like direct mail.  
  • Circles and Ovals: There’s a reason circular shapes are wildly popular in marketing and advertising materials. Well-known brands like Ford, Land Rover, Pepsi, and GE all incorporate ovals and circles in their imaging. Circular shapes are associated with feelings of unity, community, and trust.  

These psychology hacks for marketing only scratch the surface. There’s been a wealth of research devoted to this topic, especially the effect shapes, font, and color have on consumer emotion. In a previous blog post, our team delved into the psychological effects of color on consumer habits, which you can read by clicking here. The pros at Pel Hughes recommend devoting some time to studying the psychological impact that graphic design can have on your business for optimal marketing and advertising campaigns.  

Based in New Orleans, Pel Hughes is a woman-owned, full-service printing company that offers graphic design, direct mail campaigns, database services, and campaign automation. Give us a call at (504) 486-8646 to request a quote on your next project.  

Inspirational ad campaigns can leave a lasting impression on the general public. This form of advertising is great for for-profit and non-profit organizations—especially when inspiration is executed with authenticity. Inspirational ad campaigns can generate powerful responses, brand loyalty, and increased sales. Many times, inspirational ads go viral because their content is share-worthy on social media or discussion-worthy over the water cooler in workplaces. Following are five inspirational ad campaigns that the experts at Pel Hughes love.

5 Positive & Inspirational Ad Campaigns

#1 Stabilo Boss 

In 2018, Stabilo Boss launched the “Highlight the Remarkable” ad campaign. These ads literally highlighted women in history who made noteworthy contributions to society that were overlooked in their time. In the example below, Stabilo Boss highlighted Katherine Johnson in a group photo at Nasa. The ad featured copy discussing her contributions as a mathematician for NASA’s Apollo 11 mission. Katherine Johnson’s calculations were instrumental in the safe return of astronauts to Earth. This ad campaign won numerous awards and went viral on social media.

Image Source: Ad Week

#2 Always 

The Always “#likeagirl” campaign turned a common, gendered insult on its head. These series of ads showcased women and girls playing a variety of sports. This campaign juxtaposed common insults such as “run like a girl” or “throw like a girl” with footage of young athletes performing their respective sports very well. Utilizing a hashtag in the #likeagirl campaign was a brilliant way to increase the virality of the advertisements while inviting social media users to share their own experiences with gendered insults and sports performance.

Image Source: Always

#3 The Movember Foundation 

The Movember Foundation is a non-profit organization that raises awareness for men’s health concerns, particularly mental health, testicular cancer, and prostate cancer. On World Suicide Prevention Day, the Movember Foundation launched a PSA on YouTube called “Unmute & Ask Him”. This short video featured a man speaking about his mental health struggles while the subtitles displayed grilling tips. This jarring disconnect between perception and reality highlighted the fact that societal pressure and gender norms led to men stifling their feelings. This PSA was a call for people to check on the men in their lives and encourage them to speak candidly about their wellbeing.

You can view the “Unmute & Ask Him” campaign on YouTube.

#4 P&G 

P&G (formerly known as Procter & Gamble) is one of the largest companies in the world with dozens of household brands such as Crest Toothpaste, Dawn, Always, Bounty Paper Towels, and Pantene. As a worldwide manufacturer of popular consumer goods, P&G sought to highlight the sacrifices of mothers across the world by showcasing how their nurturing and support helped Olympic athletes achieve their goals. The “Thank You, Mom” series of ads showcased video footage of mothers who raised champions. Launched in 2010, the “Thank you, Mom” ad series was the most successful campaign in P&G’s 175-year existence. It resulted in a $500 million increase in global sales and earned over 74, 000,000 views.

Image Source: Business Wire

#5 Dove 

In an effort to promote body positivity and inclusion, Dove launched the “Real Beauty” series of advertisements. Featured in photographs and videos, the “Real Beauty” campaigns showcased ethnically-diverse models as well as models with a variety of body types and sizes. These ads also featured women of different ages. This shift toward promoting diversity and inclusion was ahead of its time when Dove’s “Real Beauty” campaign launched in 2004.

Image Source: Live Oak Communications

Positivity, gratitude, and inspiration can go a long way with consumers. Incorporating stories of triumph and inclusion can be a winning formula in your next advertising campaign. If you need help with your cross media marketing, direct mail, or graphic design, give the friendly pros at Pel Hughes a call at (504) 486-8646 to request a quote. We offer a wealth of resources to businesses and non-profits alike, including campaign automation, database services, and full-service printing.

CRM or “customer relationship management” is a hot concept in marketing and advertising. While CRM utilizes advanced software, it is more accessible to small businesses and organizations than you might think. CRM marketing can efficiently streamline your digital and print advertising, reduce labor costs, and help maintain relationships with your existing and prospective customers.  

Chances are, your business is utilizing some form of CRM marketing if you produce automated e-mail blasts and newsletters. There are abundant options in the software world for businesses of all sizes across many industries. Popular CRM marketing software you may have heard of includes Zoho, Salesforce, Zendesk, and Hubspot.  

What can CRM marketing software do for my business? 

CRM marketing software is essentially a way to organize important information to enhance advertising efforts, customer service interactions, and sales. Great examples of how CRM can help your business include: 

  • Organize data for marketers to personalize campaigns including e-mail and direct mail marketing. 
  • Provide sales representatives with relevant data on purchase history during customer interactions. 
  • Assist customer service professionals with customer history related to purchases.  
  • Compile demographic data to glean the effectiveness of past marketing campaigns. 
  • Help strengthen brand messaging based on sales performance, particularly when tied to purchasing activity of specific demographics. 

Although CRM software is heavily used in marketing, this technology can provide effective support across many departments including customer service, sales, and the development of upcoming products or services.  

How can CRM software improve marketing? 

One of the biggest challenges marketers face is replicating results of successful marketing campaigns. Determining what messaging works, which customers resonate with specific campaigns, and how to ensure messaging reaches targeted consumers is a daunting task. Fortunately, CRM software organizing your data can make a world of difference.  

Organizing and analyzing data is a powerful tool for marketers. CRM software can provide data on interactions likes clicks and views on digital platforms as well as response rates on direct mail campaigns. This data can also reveal what types of messaging resonates with particular demographics along with insight on where your marketing campaigns fall short. Evaluating CRM data makes it possible to recreate successful marketing campaigns and discard tactics that don’t have a quantifiable impact.  

CRM Makes Personalized Marketing Easier for Small Businesses 

While it’s certainly true that the titans of industry are utilizing CRM for personalized messaging to consumers, small businesses can benefit from this technology, too. CRM can make sending targeted digital and direct mail to specific groups of existing and prospective consumers easy and efficient.  

The marketing experts at Pel Hughes can help. In addition to print advertising like direct mail, we offer database services, campaign automation, and an online portal for clients called “Storefront”. If you’d like to take your print and digital marketing to the next level, give our friendly team a call at (504) 486-8646. We serve businesses and organizations of all sizes throughout Louisiana and beyond.  

Marketing with storytelling is a compelling way to engage consumers. Science backs this notion up, too. When information is presented in the format of a story, it is far more likely to be committed to memory. Marketing with storytelling also helps connect a consumer to your brand and its products. Storytelling isn’t just for for-profit businesses. This content marketing tactic is especially effective for cause-based organizations. To help our clients better understand the powerful nature of storytelling, we’ve compiled a list of great content marketing examples.

Examples of Marketing with Storytelling

#1 Eva Stories 

This example is especially useful in the context of non-profit marketing. When tech billionaire, Mati Kochavi and his daughter learned that only 60% of millennials could identify Auschwitz, they developed a campaign called “Eva Stories”, which chronicled a Holocaust victim’s life from Instagram. This idea was conceptualized by Kovachi’s daughter when she pondered what a Holocaust victim’s life would look like if their experience was documented through a social media platform. Eva Stories involved delving into the real-life experiences of a Hungarian child named Eva Heyman, who kept a diary that chronicled everyday hardships like her parent’s divorce and the intensity of teenage crushes. Eva Stories culminated with her deportation and internment in Auschwitz.

Framing Eva’s tragic life from a modern perspective helped younger people visualize the plight of very real human beings affected by the Holocaust. Eva Stories captured audiences’ attention in record time; the Instagram account gained over a million followers within a day of going live. This powerful example helped expand the reach of Holocaust education to younger generations.

Image Source: KCRW

#2 Coca Cola Incorporates Augmented Reality

Augmented reality (AR) marketing is an easy way to incorporate visual storytelling. Coca Cola implemented storytelling by selling scannable soft drink cans. This technology made it possible for consumers to use their smartphones to scan a can of soda and subsequently watch a short advertisement. One of Coca Cola’s most beloved holiday advertising themes, its polar bears, were depicted in augmented reality videos. These videos displayed content like the polar bears playing Christmas songs with glass coke bottles or sledding over the snow.

Other storytelling campaigns via AR that Coca Cola implemented were videos of animated characters resolving conflict by sharing a coke. This campaign resonated well with tech-savvy, younger consumers in Mexico.

AR storytelling can easily be implemented on print advertising materials such as direct mail through QR codes and PURLs—something that our team at Pel Hughes is familiar with producing for our clients.

Image Source: Marketing Dive

#3 Guinness’ “Made of More” Campaign 

In an effort to promote more inclusivity in marketing, Guinness deployed the “Made of More” campaign, which highlighted diversity of Rugby athletes. In one video used in this campaign, Guinness showed the history of the Japanese female rugby team, Liberty Fields RFC. This short video depicted the gender norms of 1989 juxtaposed with Liberty Fields RFC defying those norms as formidable and successful athletes. The imagery used in this campaign involved video footage from actual rugby games along with reenactments performed by actors to illustrate the dedication and resilience of a pioneering team of female athletes.

You can view the entire advertisement on Vimeo.

Image Source: Attest

Marketing with storytelling can take your advertising game to the next level. Pel Hughes can help you implement storytelling campaigns into your e-mail marketing and direct mail advertising with QR codes and PURLs. Give our helpful team a call at (504) 486-8646 to learn more about our services for businesses and non-profit organizations.

Changing consumer habits has entrepreneurs across the world rethinking how their messaging and sales reach their customer base. These trends will also impact how businesses advertise and market their products or offerings. According to the Harvard Business Review, these changing consumer habits could make conventional sales obsolete. As a specific example, when it comes to B2B sales, more than 54% of millennials prefer making purchases without the help of a traditional sales rep. 

Historically, marketing was used to present compelling content to help sales professionals complete a transaction. In light of widespread digital consumership, pandemics, and a host of other factors, marketing and sales seem to be merging. The days of employing sales professionals to serve as an intermediary between the consumer and the product are dwindling. A great example of this the auto industry. Today, consumers have abundant options for purchasing cars and quite a lot of these options don’t involve physically visiting an auto dealership. Instead, purchasers can search for cars online and can even purchase a vehicle digitally—all without a traditional dealership representative. This phenomenon is happening across the world in nearly every industry, too. 

On the one hand, this trend can be great for business. After all, getting the customer directly to a product reduces the need for a large labor force. On the other hand, though, the messaging that compels a consumer to buy a product must be very precise and informative. Today, marketing and advertising is so much more than promoting a product. This messaging must also inform the consumer on where and how to purchase a product or service, then supply the infrastructure to facilitate sales transactions quickly and easily.

Responding to Changing Consumer Habits

One successful example businesses can draw on is a Canadian software company, called SMART, which supplies technology to educators. When this company’s leaders realized changing consumer trends, they overhauled their business model. Now, SMART operates with a “Unified Commercial Engine” that maps the consumer experience without conventional sales reps. In this process, SMART identified the chain of events for consumers, which includes: learning about a product, buying/ordering a product, installing a product, and receiving tech support after a purchase has been made. This company shifted its labor force to accommodate the stages of consumer interaction and has seen significant success in aligning their procedures to changing consumer trends.

Businesses can draw inspiration from SMART’s proactive approach. By understanding their clientele’s purchasing experience, SMART was able to align their brand’s messaging to educate consumers on specific products and purchasing options.

One important aspect of delving into the consumer’s experience and purchasing behavior involves analyzing data and feedback from clientele. Today’s consumers dedicate ample time to researching products and services before making purchases. Accommodating this behavior involves providing visual story content in the form of infographics, videos, and photo-supported marketing copy. Humans can process visual content at a rate 60,000 times faster than standalone text. Information about your products and services should be easily scannable. This means, marketing content should incorporate bullet points and concise sentence structure.  Presenting information in an easily digestible format has a positive effect on consumer engagement.

Another way to facilitate consumer engagement is by merging print and digital marketing. Print advertising can be used to enhance a consumer’s online interactions with your brand. A great example of this is utilizing direct mail retargeting after a potential customer demonstrates interest in your services or products. For example, direct mail retargeting can send advertising materials like coupons or discount codes after a consumer has added items to a digital shopping cart or submitted an e-mail subscription form.

Responding to changing consumer habits is a massive undertaking but facilitating a great consumer experience is attainable with well-executed marketing and a proactive approach. The experts at Pel Hughes can help. We offer database services, direct mail retargeting, graphic design, and a number of other services to help businesses attract today’s savvy consumers. Give our team a call at (504) 486-8646 to learn more.

Technology and data make it possible to personalize marketing. Tailoring your messaging to the consumer preferences of individuals can help boost revenue while developing a more loyal consumer base. Personalization in marketing is a great way to tailor both digital ads as well as print advertising. Consumers in the 21st century—across multiple demographics—respond favorably to personalization. Statistics support this notion, too. The following facts make a compelling case for personalization.  

What is personalized marketing? 

Personalized marketing involves making a brand’s messaging specific to an individual consumer’s needs and wants. This approach appeals to a unique value a product or service can provide a customer to meet their needs. Effective personalization occurs when a brand aggregates data and consumer habits that accurately reflects the tastes and desires of a specific individual. For personalized marketing to work, brands must draw on quality data. Without data, personalization simply is not possible.  

Personalization in Marketing: The Future of Brand Messaging 

In the Spring of 2021, the International Data Corporation (IDC) published a white paper on how consumers respond to personalized marketing as well as personalization’s place in the future of marketing. This report is a worthwhile read for businesses looking to freshen up their advertising initiatives and to gain a leg up on their competition.  

Some highlights and takeaways from the IDC’s white paper: 

  • Personalization in marketing is an input/output (I/O) process. Messaging from brands should take care to not overstep their bounds. Overly personalized and downright intrusive brand messaging based on data could drive consumers away. This is why it is important to be transparent about your data collection and storage practices. Consumers should feel like participants whose information is protected. With personalization comes a big responsibility for brands. If your business is embarking on personalized messaging for the first time, we highly recommend that you work with seasoned professionals.  
  • Data collection and analysis is a great opportunity for consumer-based businesses to tap into the needs of their consumers. When brand messaging aligns with a consumer’s actual wants, buyers will see more value in your products and services, which eliminates the likelihood of buyer’s remorse and helps establish a long-term relationship with customers.  
  • In today’s fiercely competitive business climate, well-executed personalized marketing can help brands thrive.  

Personalized Marketing Facts You Should Know About 

  • 98% of professional marketers promote the use of personalization because they believe it forges consumer loyalty.  
  • Smart engines analyze consumer intent. Identifying the level of intent behind consumer interactions with a brand can increase profits by 15%.  
  • About 87% of consumers believe that personalized messaging makes a positive impact on their perception of a product, service, or brand.  
  • Roughly 92% of digital shoppers will finalize a purchase in response to personalized recommendations on a website.  
  • According to Startup Bonsai, 80% of consumers are more likely to make purchases when a brand creates a personalized experience.  
  • About 70% of consumers believe a business understanding their needs has a direct effect on their loyalty to a brand.  

Executing personalized marketing involves collecting and analyzing data along with automation. Pel Hughes offers data services, which utilizes advanced algorithms and analytical software to help you create brand messages that resonate with the individual. We also provide campaign automation, which helps reach out to customers who showed intent to purchase (such as placing items in a digital shopping cart) or with those who haven’t made a purchase in some time. Our team of direct marketing experts can help you embrace the power of personalized messaging through cross media marketing, direct mail retargeting, and more. Give us a call at (504) 486-8646 or request a quote online to get started.  

In the non-profit sector, developing great donor relationships plays a large role in the success of any cause-based organization. Research has shown that long-time, recurring donors can make or break the impact a non-profit has on the community they serve. When it comes to non-profit marketing, the best approach is one that nurtures its contributors and expresses gratitude for their support. If you’re looking for tried-and-true methods to improve your non-profit’s donor relationships, consider implementing these four tactics.  

Quarterly Newsletters 

While e-mail newsletters are certainly effective, print pieces can go a long way with expressing thanks to your donors. A newsletter is the perfect opportunity to report outcomes from donors and for highlighting the positive effect your organization has on your donation recipients. When drafting newsletters, it’s wise to center the work your organization is doing, how it is helping the specific community you serve, and how without your donors, this impact would not exist. Newsletters are also a great opportunity to make direct appeals for contributions from your network of donors.  

Print newsletters can also repurpose content from your website, social media posts, and blogs. Information and transparency go a long way when improving donor relationships. 

“Thank You” Notes 

More than likely, your donors receive receipts after their contributions but that’s not the same as a proper “thank you” note. Automatically mailing a printed “thank you” note can help develop a long-term relationship with a contributor. These notes can be short and simple, and even handwritten. If producing handwritten letters requires more labor than your organization can handle, handwritten elements like signatures and personalized PS messages on typed “thank you” letters conveys authentic gratitude.  

Stewardship Mail for Recurring Donors 

Recurring contributors like monthly donors are the lifeblood of any non-profit organization. Long-time, recurring contributors can sometimes be forgotten—particularly when their donations are received via automated drafts. One of the best ways to nurture these donor relationships is to provide a VIP experience for them. Stewardship mail is a form of non-profit marketing that could include photos of the impact your organization generates, decals and stickers, and other branded merchandise. This tactic is a great way to nurture relationships with recurring donors. This approach can also increase the donation rates of existing contributors, which can help your organization expand its efforts in the long run.  

Increase Donations by “Priming the Pump” 

Only communicating with your network of donors when it’s time to ask for contributions can be quite off-putting. In fact, a study titled “Learning to Say Thank You: The Role of Donor Acknowledgements” conducted numerous experiments with “thank you” notes and appeals for contributions. These experiments demonstrated that sending notes of gratitude, which referenced previous contributions prior to appeals for additional donations, increased future contributions. For example, one experiment involved sending “thank you” letters before another call for contributions to half of an organization’s donor network. This organization saw a 67% increase in giving from the donors who received “thank you” notes over the other half who did not receive these notes.  

One easy way to implement this approach is to send notes of gratitude a couple of weeks before mailing out an end-of-year appeal for donations. A simple focus on previous contributions and gratitude can help your organization reach and exceed its goals.  

Pel Hughes is a woman-owned, full-service printing company in New Orleans, Louisiana. We provide non-profit marketing support including database services, campaign automation, direct mail, and graphic design to a number of organizations. Give our friendly experts a call at (504) 486-8646 to learn more.  

 

Businesses today face unique challenges. One of the biggest challenges facing entrepreneurs is competition. While competition has always existed in commerce, today’s competitive climate now includes the prominent rise in e-commerce. Now that nearly any business can reach consumers across the globe with digital sales, it’s even more difficult to stand out from the crowd. These facts make customer retention more important than ever. Fortunately, the folks at Pel Hughes can help you retain customers with tried-and-true tactics like direct mail marketing, digital newsletters, and promotional gifts.  

Direct Mail Marketing is a Great Customer Retention Tool 

According to research conducted by the USPS and independent researchers, direct mail marketing is a powerful print advertising method that resonates across demographics, including younger folks. Direct mail sees higher response rates and sales conversions than newer forms of marketing. When it comes to customer retention, direct mail can help you reach out to existing customers such as those who signed up for loyalty programs or those who haven’t made a purchase recently. You can also integrate digital monitoring tools like QR codes to track response rates to your campaigns. The best way to spurn action from your customers is to offer an incentive to purchase such as a discount or a BOGO offer.  

E-mail Marketing and Newsletters 

E-mail marketing and digital newsletters are great ways to touch base with your customers and clients. Digital campaigns are easy to produce (you can even repurpose social media content) with platforms like Mail Chimp and Emma. E-mail blasts and newsletters are effective ways to announce sales, closeouts, BOGO deals, or even push sales on overstocked items.  

E-mail marketing has a place beyond retail, too. Accounting firms, dental practices, law offices, and service-based business can benefit from sending newsletters and e-mail blasts. A great way for service-oriented business to utilize e-mail marketing is to offer expert tips for clients. For instance, a residential cleaning company can offer helpful hints on home organization while a local CPA can offer tax-saving insights. Providing value with your content can go a long way when it comes to retaining existing clients/customers.  

Promotional Gifts 

Rewarding loyal customers works wonders. Consider giving end-of-year gifts to your top customers or providing some promotional gifts to new clients. When selecting promotional gifts, we recommend choosing items that serve a purpose in everyday life. Whether that’s a reusable grocery bag, an insulated beverage container, or a t-shirt, items that almost anyone will enjoy can make a splash with your revenue-generating customers. Pel Hughes offers an assortment of promotional items like apparel, computer and phone accessories, bags, hats, and more that can be customized to beautifully represent your brand.  

Customer retention is essential to a business’ survival. That’s why our team of experts work tirelessly to ensure that our clients have access to innovative tools that integrate print advertising with digital marketing. Our full-service printing company can assist with everything from database services, graphic design, high-tech printing, and fulfillment. If you’re interested in direct mail campaigns and cross media marketing, give the team at Pel Hughes a call at (504) 486-8646 or fill out our convenient contact form.