What is CRM marketing? 


CRM or “customer relationship management” is a hot concept in marketing and advertising. While CRM utilizes advanced software, it is more accessible to small businesses and organizations than you might think. CRM marketing can efficiently streamline your digital and print advertising, reduce labor costs, and help maintain relationships with your existing and prospective customers.  

Chances are, your business is utilizing some form of CRM marketing if you produce automated e-mail blasts and newsletters. There are abundant options in the software world for businesses of all sizes across many industries. Popular CRM marketing software you may have heard of includes Zoho, Salesforce, Zendesk, and Hubspot.  

What can CRM marketing software do for my business? 

CRM marketing software is essentially a way to organize important information to enhance advertising efforts, customer service interactions, and sales. Great examples of how CRM can help your business include: 

  • Organize data for marketers to personalize campaigns including e-mail and direct mail marketing. 
  • Provide sales representatives with relevant data on purchase history during customer interactions. 
  • Assist customer service professionals with customer history related to purchases.  
  • Compile demographic data to glean the effectiveness of past marketing campaigns. 
  • Help strengthen brand messaging based on sales performance, particularly when tied to purchasing activity of specific demographics. 

Although CRM software is heavily used in marketing, this technology can provide effective support across many departments including customer service, sales, and the development of upcoming products or services.  

How can CRM software improve marketing? 

One of the biggest challenges marketers face is replicating results of successful marketing campaigns. Determining what messaging works, which customers resonate with specific campaigns, and how to ensure messaging reaches targeted consumers is a daunting task. Fortunately, CRM software organizing your data can make a world of difference.  

Organizing and analyzing data is a powerful tool for marketers. CRM software can provide data on interactions likes clicks and views on digital platforms as well as response rates on direct mail campaigns. This data can also reveal what types of messaging resonates with particular demographics along with insight on where your marketing campaigns fall short. Evaluating CRM data makes it possible to recreate successful marketing campaigns and discard tactics that don’t have a quantifiable impact.  

CRM Makes Personalized Marketing Easier for Small Businesses 

While it’s certainly true that the titans of industry are utilizing CRM for personalized messaging to consumers, small businesses can benefit from this technology, too. CRM can make sending targeted digital and direct mail to specific groups of existing and prospective consumers easy and efficient.  

The marketing experts at Pel Hughes can help. In addition to print advertising like direct mail, we offer database services, campaign automation, and an online portal for clients called “Storefront”. If you’d like to take your print and digital marketing to the next level, give our friendly team a call at (504) 486-8646. We serve businesses and organizations of all sizes throughout Louisiana and beyond.