Personalized URLs, or PURLs, are exactly what they sound like. Rather than randomly-generated strings of characters, your clients or staff might log in to a page such as “yourcompany.com/JohnSmith” or “JohnSmith.yourcompany.com”. User John Smith will see a personalized message, which makes him feel valued no matter what role he plays to your company or website. […]

What are your customers saying about you? If you’ve ever wondered whether your small business is hitting the mark with the people it serves, a survey may be in order. Consumer surveys give you insight into every facet of how well, or how poorly, your business is performing. Who’s Buying What? This is probably the […]

Common marketing mistakes fall into general categories; failure to understand your customer, resistance to change, and ignorance of current strategies. These categories can overlap but we will use them for our discussion. Failure to understand your customer is the basis of all marketing mistakes, because marketing is about understanding people. Do you collect data from […]

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