Personalized URLs: When and How to Use Them 

Personalized URLs are excellent marketing tools that drive consumer engagement, produce a more individualized customer experience, and help businesses develop messaging that grabs a customer’s attention. Using personalized URLs make for a robust cross media marketing strategy that gives brands and organizations a competitive edge in today’s tough business climate.  

What are Personalized URLs? 

Personalized URLS—or “PURLs”—are unique websites tailored to an individual recipient. They can be used to send out surveys, solicit donations for non-profits, provide special offers with discount codes and coupons, or give customers an individualized shopping experience with curated goods and services.  

The possibilities with PURLs are endless, which gives businesses and organizations a variety of ways to develop relevant messaging to their audience that feels thoughtful and appreciative.  

When and How to Use Personalized URLs 

There is no shortage of ways to use personalized URLs. PURLs perfectly compliment e-mail and text-based messaging. They’re also great for adding to direct mail to incentivize digital connections after receiving printed materials. Following are some common scenarios where PURLs make good sense: 

  • Welcome new clients, customers, and even employees with a PURL.  
  • Celebrate customer milestones or repeated purchases with special offers in a PURL. 
  • Provide curated shopping carts specific to individual tastes and purchase history. 
  • Highlight new services or products.  
  • Produce easy-to-complete surveys or digital sign-up forms. 
  • Produce PURLs for new students at colleges and universities. 
  • Use PURLs to direct customers or employees to personalized video content. 

Advantages to Marketing with Personalized Links 

PURLs offer a number of advantages to marketers for brands, organizations, and educational institutions. A PURL makes it possible to personalize messaging. In a time where people long for real connections, personalized marketing adds a thoughtful touch to communication where consumers feel seen and valued.  

Adding a PURL to direct mail increases engagement and drives customers to your digital channels. When PURLs are printed on mail, they make it possible to track valuable metrics when these recipients use their links. Essentially, a PURL is one of the best ways to integrate digital and print messaging for cross media marketing. These metrics can also be used to measure which types of messaging resonate with certain age groups, income levels, and other demographic data.  

Personalized URLs help make audience segmentation a breeze. PURLs can be generated to tailor content to the specific needs and interests of a recipient. For example, a PURL can highlight goods or services based on past purchase history. PURLs can also be used to recommend products most likely to be purchased by certain demographics.  

How Pel Hughes Can Help 

Our team provides an array of services to enhance your cross media marketing including direct mail, campaign automation, database services, and graphic design. We serve businesses, educational institutions, and non-profit organizations throughout the United States. Call (504) 486-8646 or request a quote by clicking here.  

Integrated Marketing Improves the Customer Experience 

With today’s technology, there’s no shortage of ways for brands to interact with consumers. Integrated marketing involves coordinating cohesive and helpful brand messaging from different channels to ensure a productive customer journey. From direct mail to e-mail marketing and social media, well-executed integrated marketing is essential for streamlining communication channels in a way that helps consumers—not overwhelms them.  

What is integrated marketing? 

Integration in marketing utilizes technology to blend of sources of customer interaction into an organized consumer experience. Leveraging data, consumer history with your brand, and coordinated communication helps mitigate customer fatigue, gives you an edge above your competition, and lays the informational groundwork for developing more effective marketing campaigns in the future.  

Ideal integration coordinates messaging across the following channels: 

  • SMS text messaging 
  • E-mail blasts and newsletters 
  • Print advertising such as direct mail  
  • Landing pages 
  • Social media 

Why is integrated marketing necessary? 

Integrated marketing is necessary because having so many avenues for communication can become messy and cumbersome for consumers. Moreover, a consumer may interact with your brand through different channels at different stages of their consumer journey. Integrated marketing and the technology that powers it, helps brands identify customers across all channels and segment messages based on where these consumers land within their journey.  

Without integrated marketing, a consumer may be inundated with unhelpful, repetitive messaging that isn’t driving them toward making purchases. Imagine the following scenario: A consumer receives a piece of direct mail directing them to your website with a QR code. The website then displays a pop-up offering a 10% discount when he or she signs up for e-mail notifications. Then, the consumer receives an e-mail that is essentially a digital copy of the direct mail campaign that initiated their customer journey. This breakdown in messaging can actually become a roadblock to productive customer activity.  

Let’s juxtapose this scenario with how this could play out through integrated marketing. A customer is directed to a website or landing page via a QR code on direct mail. The customer is offered a discount for signing up for e-mail notifications. Their first e-mail offers a digital coupon with links that send them back to your website to shop for items. While your customer is simply receiving communication, clicking links, and perusing your website, integrated marketing software is collecting helpful data and building a consumer profile that will analyze demographic data, their habits, and more to help your brand tailor future messaging. With technology, integration can eliminate repetitive messaging and guide consumers through each stage of their customer journey.  

Pel Hughes is a full-service printing company that offers an array of services to help you develop effective integrated marketing including campaign automation, direct mail retargeting, database services, and cross media marketing. Visit our website or call (504) 486-8646 to request a quote with a friendly member of our team.  

Data-Driven Marketing for Carwashes 

Marketing for carwashes can be tricky since this is a highly regionalized industry with some challenges such as equipment repair, seasonal upticks, and competition. One way for carwashes to gain a leg up on their competition and attract customers is to develop a data-driven marketing strategy. Data-driven marketing for carwashes helps target ideal customers, increase revenue, and build a solid brand identity.  

What is data-driven marketing? 

Data-driven marketing utilizes sophisticated technology and information sorting to better understand consumer motivations and behavior. Leveraging data to your advantage can help you develop more powerful messaging in marketing campaigns, improve the customer experience, develop brand loyalty, and boost revenue.  

Typically, data comes from customer feedback, analytics from digital campaigns, and third-party sources that compile consumer data and sort it by demographic information and location. With data, brands can isolate the type(s) of customers they would like to attract as well as segment their audience with customized messaging most likely to resonate with the needs of specific groups of people.  

What types of marketing for carwashes should I consider?  

Since carwashes are regional businesses serving adjacent neighborhoods and commercial centers, it is important to take a blended approach to marketing.  

Cross media marketing, for example, involves utilizing both digital and print forms of advertising. One effective method for utilizing digital marketing is to enroll customers in rewards programs that require an e-mail address to sign-up. Quarterly or monthly e-mails can be sent to repeat customers showcasing news about your carwash, promotional offers, and other incentives to patronize your business. For print, we recommend developing personalized direct mail campaigns targeted to locals in your area. Direct mail is useful for attracting people who have just moved, celebrating repeat customers’ birthdays, showcasing customer testimonials, or for offering friendly reminders that it’s been a while since a customer has had their car detailed.  

Direct mail can also be used to drive customers to your digital channels through QR codes, social media links, e-mail addresses, and your website.  

Are there other benefits to marketing with direct mail? 

Direct mail is a perfect addition to marketing for carwashes. This form of marketing resonates across most age groups and demographics. According to the USPS, direct mail is viewed as one of the most trustworthy forms of advertising by consumers. 

 Unlike digital marketing, direct mail provides a sensory experience that aids in consumer recollection. In fact, consumers recall up to 75% of the businesses who sent them direct mail. Another advantage to direct mail is the absence of ad blockers or spam filters that plague the efforts of reaching consumers through digital channels.  

Pel Hughes is a full-service printing company that works with businesses and organizations throughout the United States. We offer direct mail including retargeting, database services, campaign automation, graphic design, and cross media marketing. Call us at (504) 486-8646 or request a quote with our convenient online form.  

Small Business Tips: 7 Guidelines for Better Sales 

Are you on the hunt for small business tips that work? Operating a small business is tough. Business owners wear lots of hats and have far less resources and personnel than larger corporations. When it comes to implementing new ideas or improving an existing marketing strategy, it’s vital that small business owners seek out evidence-backed and reputable information.  

Our team at Pel Hughes is no stranger to collaborating with small businesses for their cross media marketing and direct mail campaigns. Following are 7 helpful small business tips to help get you started in a more effective direction.  

7 Small Business Tips for Better Sales & Brand Messaging 

#1 Understand Your Audience 

Think about your ideal customer. What qualities does that customer have? Understanding who your target audience is, what their life is like, and what their needs are will take your brand messaging a long way. Your business needs to identify your ideal consumer and develop a solid strategy for how your brand can make them feel seen and heard.  

#2 Focus on Building Relationships with Consumers 

Sure, a one-time sale is good but what’s better is repeat business. Building relationships with your clientele helps accomplish a lasting relationship of mutual benefit and patronage. Placing too much pressure on consumers for a one-off sale can lead to buyer’s remorse later and may even keep a person from patronizing your business in the future.  

Instead, focus on an approach that earns a consumer’s trust and makes them feel like you genuinely understand their needs. A positive, lower-pressure experience with your brand is memorable with consumers and typically leads to repeat business and recommendations to their friends and family.  

#3 Convey Authenticity 

Authenticity goes a long way with improving sales. Conveying a genuine passion for your product(s) or service(s) to consumers is a great way to make them feel at ease with your business. Authenticity is key for creating a positive and memorable consumer experience.  

#4 Develop an Elevator Pitch  

An elevator pitch involves putting your best foot forward for about 30 seconds (about the length of an average elevator ride). When used for sales, an elevator pitch serves as a great introduction to your product/services as well as what makes your enterprise special and different from similar businesses. An important component of an effective elevator pitch is to rehearse it so that it flows naturally during interactions with customers.  

#5 Learn About the Sales Cycle 

The sales cycle comprises seven stages. It’s critical to understand where each individual interaction between a consumer and your brand falls within this cycle. Understanding the sales cycle will make it easier to make meaningful contact with consumers that facilitates a successful journey with your products or services. You can learn more about the seven stages of the sales cycle by clicking here.  

#6 Take Moments to Teach Your Audience 

Teachable moments can go a long way with your customers. Whether that is helping them select the correct product for their needs in a brick-and-mortar store or publishing a blog with tips to extend the life of a product you offer, teachable moments tend to make for lasting relationships. Taking time to give your customers helpful information builds trust and creates a positive experience with your brand, both of which help boost sales.  

#7 Leverage Technology to Your Advantage 

Technology can help a business of any size—but it is particularly useful to small business owners who are stretched for personnel, resources, and time. CRM (customer relationship management) platforms, database services, and other technology that automates digital and print campaigns can ease the burden small business owners face when trying to market their products/services.  

Pel Hughes works with small businesses throughout the United States. We offer an array of services to help you produce efficient and effective print and digital campaigns, manage databases, and automate campaigns. Visit our blog to learn more small business tips or request a quote.  

 

 

Benefits of QR Codes in Cross Media Marketing 

Using QR codes in cross media marketing is a win-win for both businesses/organizations and consumers. This technology makes your print marketing campaigns more effective, trackable, and engaging. Following are five benefits to implementing QR codes in cross media marketing strategies.  

Five Benefits to Using QR Codes in Cross Media Marketing 

Below are five helpful ways to use QR codes in cross media marketing.

#1 QR Codes Bridge the Gap Between Print and Digital 

Placing a QR code in circulars, catalogues, print ads, and direct mail bridges the gaps between the physical world and the digital one. QR codes can route consumers to everything from personalized video and landing pages to social media accounts. This technology makes it possible for consumers to interact with your brand or organization online with little effort.  

#2 QR Codes Provide Analytics and Data from Print Campaigns 

Print advertisements and direct mail don’t provide the analytics and tracking that digital media can. Fortunately, embedding QR codes into print makes collecting helpful data much easier for businesses and organizations. Data from QR codes can tell you how effective a specific campaign was or which demographics responded favorably to your ad.  

#3 QR Codes Enhance the Consumer Experience 

When it comes to print, space is precious. Today’s modern consumer wants information. They want to know about a company or organization’s impact and values. This information can be difficult to cram onto a direct mail piece or one-page ad. A QR code is a wonderful way to invite consumers to learn more about what makes your enterprise or non-profit exceptional.  

#4 QR Codes Make for Great Calls to Action 

Sometimes, the hardest part of creating a great ad is writing a compelling call-to-action (CTA). A lackluster CTA typically yields low consumer engagement. Incentivizing consumers with enticing promotional offers by scanning QR codes is a surefire method for boosting engagement with your brand.  

#5 QR Codes are Cost-Saving 

A QR code can be easily edited or adjusted for seasonal promotions, announcing new services or products, or informing consumers about events like grand openings or fundraisers. This makes it possible to recycle existing print campaigns with up-to-date information in a cost-effective way. Additionally, QR codes save money by allowing your print campaigns to be as concise as possible.  

If you’re looking to implement QR codes in cross media marketing, our team at Pel Hughes can help. We offer an array of cross media marketing services including direct mail retargeting, database services, and campaign automation to help your business or organization thrive. Call us at (504) 486-8646 to request a quote.  

Boost Consumer Engagement with Personalization 

Consumer engagement can stagnate—particularly when your customers are overwhelmed with brand messaging online and in-person. One effective method for combatting low consumer engagement is through personalization. Personalized messaging is beneficial both in the digital world and the physical one. Everything from e-mail marketing to direct mail can be personalized.  

What is consumer engagement and why does it matter? 

Consumer engagement really boils down to building rapport with your customers. This is done by providing exceptional customer service, accessibility to your products/services, and personalization. Salesforce, for example, conducted a survey and found that 80% of consumers feel that their experience with a brand is just as important as the quality of the goods or services they provide.  

In a hyper-competitive and global business market, brands face serious challenges earning the repeated business of their clientele. Moreover, consumers are inundated with emails, commercials, social media ads, and more on a daily basis. These factors affect consumer engagement, which over time, can result in lackluster revenue. Boosting engagement with thoughtful communication and helpful service gives brands and businesses a competitive edge.  

Personalization is an important avenue for providing an exceptional brand experience that boosts engagement.  

How is personalization implemented? 

Personalization is implemented with sophisticated software and AI that analyzes consumer data. Technology evaluates consumer patterns, purchase history, and several other data points to predict how best to serve the needs of an individual customer. Personalization can involve simple direct mail campaigns wishing a loyal customer a happy birthday to sending emails with curated products that a customer will likely enjoy.  

Does Pel Hughes offer services to boost consumer engagement? 

Our team at Pel Hughes can help you improve consumer engagement with a variety of services including campaign automation, personalized direct mail, database services, and direct mail retargeting.  

Campaign automation is a time- and labor-saving service we offer through our client portal called “Storefront”, which allows for easy online ordering of pre-approved campaigns as well as automated direct mail campaigns that can be sent to celebrate repeat customers’ birthdays, first purchase anniversaries, and more.  

With technology like variable data printing (VDP), your direct mail campaigns can be customized to the individual recipient.  

We also provide database services and direct mail retargeting. Database services help ensure that all your mailing lists are clean and accurate so that your marketing materials reach the right recipients. Direct mail retargeting is a new technology that triggers automatic direct mail campaigns after a digital consumer interacts with your brand by signing up for email notifications or places items in a shopping cart.  

Pel Hughes serves businesses, educational institutions, and non-profit organizations throughout the United States. We provide client-forward service, advanced technology, and a suite of services to help your brand put its best foot forward. Call us today at (504) 486-8646 to request a quote for your next campaign.  

 

Quitting Social Media: Is there a digital exodus? 

Various news outlets have reported on the influx of younger people (Millennials and Gen Z) quitting social media. While it is true that many younger folks are aware of the pitfalls of too much screen time and the emotional strain associated with social media, it’s not as dire as marketers may believe.  

The act of “quitting social media” can mean many things to younger people. For some, it means taking action to delete all accounts on every platform. For others, it could mean deleting accounts from specific platforms. Based on data compiled from the past few years, it appears that people tend to “come and go” from social media. For example, a person can come to the realization that they’re dedicating too much time to networking sites like Facebook or Twitter and back off for a month or two. Some may simply reduce their usage by turning off notifications and making a cognizant effort to check their social platforms on an infrequent basis, too.  

Why are people quitting social media? 

Based on surveys conducted by non-profits, social media platforms, and marketing agencies, there’s several reasons why people abandon social media. These reasons can include: 

  • Wanting to redirect attention to one’s career or allocate more time for family 
  • Desiring to improve one’s mental health—specifically to reduce anxiety or depression associated with negative interactions online or making comparisons to another user’s seemingly perfect life 
  • Fearing a loss of privacy  
  • Feeling overwhelmed by notifications, interactions with other users, and prolific advertisements 
  • Experiencing boredom with social media in a general sense 

Demographics most likely to quit (or drastically reduce) social media use are Millennials and Gen Z. It makes sense that younger people, who have had access to social media for most of their lives, would crave a lifestyle less reliant on the internet for socializing.  

What This Means for Marketers 

Although people are certainly taking a hard assessment of how their time is spent online, the majority of people aren’t quitting social media en masse. In fact, tens of millions of people check various social platforms on a daily basis. Digital marketing is still an important component to consumer outreach. As we press on in the coming years, it will likely become apparent that digital marketing will need to focus on quality over quantity since digital fatigue is an issue. Digital marketing will need to center on thoughtful communication that is personalized and anticipates the needs/wants of an individual. Fortunately, advanced technology can make personalizing content and predicting consumer preferences much easier and more accurate.  

Beyond digital outreach, it’s important for brands and businesses to look toward tried-and-true advertising methods like direct mail. Utilizing direct mail is a great way to make thoughtful contact with consumers while evoking feelings of trust and nostalgia for a simpler time. Another great selling point for direct mail is the fact that it provides a sensory experience that digital mediums cannot compete with. Like digital advertising, direct mail can be personalized for the consumer thanks to sophisticated software.  

The printing experts at Pel Hughes can help you develop effective and personalized direct mail campaigns to engage with your ideal consumer. In addition to direct mail, we provide graphic design, cross media marketing, database services, campaign automation, and retargeting.  

We serve businesses in an array of industries as well as non-profit organizations and educational institutions. You can request a quote online or call us at (504) 486-8646 to learn more.  

Higher Education Marketing Strategies: 3 Tips for 2023 

It’s no secret that COVID-19 affected enrollment in universities and colleges around the world, including the United States. This reality paired with economic uncertainty and a highly specialized labor force, has made attracting students in higher education far more competitive than in years past. One way to combat these stark realities is to utilize robust higher education marketing strategies that resonate with younger generations and give your institution a competitive edge.  

Following are three helpful higher education marketing strategies to consider in 2023.  

3 Higher Education Marketing Strategies You Should Know About  

Understand the Power of SEO 

Search engine optimization is a powerful weapon in digital marketing. Search engines use complex algorithms to rank web pages. These rankings are used to ensure that internet users’ search results are relevant to what they are searching for. A well-optimized website should have keyword-rich copy along with software plug-ins that integrate tags and keywords into a website’s code to help search engine algorithms scan and organize the content on a website. Properly executed SEO means that your website can rank on the first page of search results for specific topics and keywords, which can drive a substantial amount of visitors to your website. SEO can be a complicated endeavor so it’s best to collaborate with reputable digital marketing firms for best results.  

Track Helpful KPIs 

Although an increase in enrollment is an ideal key performance indicator (KPI) of your marketing efforts, it’s not the only metric you should consider. Other important KPIs include engagement on social media, from where your website visitors originate, and call-to-action (CTA) conversion rates.  

These metrics help evaluate whether your marketing messaging is resonating with prospective students. Tracking engagement on social channels such as new followers, likes, comments, and more on platforms like Facebook, Instagram, Twitter, and TikTok can help determine what type of content attracts attention. You can also organize engagement by topics. If similar questions keep coming up in comments sections or private messages, these could be compiled into helpful content in the form of a FAQs webpage, blog, or even an informative video.  

Keeping an eye on what drives visitors to your websites is also a helpful KPI. Your website’s visitors could come from a variety of places including specific social platforms that post content from your website, Google and Yahoo searches, and hyperlinks/QR codes embedded in e-mail campaigns, direct mail pieces, and other print materials. Knowing where your website traffic comes from helps you nurture the points of origin that brings visitors to your site. Similarly, monitoring CTA conversion rates, such as when a e-mail address or phone number is supplied for further communication helps your marketing team better understand what messaging spurns interest and action from prospective students.  

Personalize Your Messaging 

Personalization is one of the most powerful higher education marketing strategies an institution can utilize. Everything from direct mail pieces to email marketing can be personalized. For example, you can segment your audience into specific groups such as those with undecided majors, those with specific career paths in mind, and students returning to college after a hiatus. This level of personalization makes it possible to ensure that your messaging resonates with a prospective student’s needs, which can increase the likelihood that they commit to attending your university.  

Pel Hughes can help you implement these higher education marketing strategies. We offer database services, campaign automation, cross media marketing, personalized messaging, and direct mail. Give our helpful experts a call at (504) 486-8646 to learn more.  

Marketing Trends to Watch in 2023 

When it comes to attracting customers, having a great product or service is just half the battle. Today’s consumer favors companies with strong values and a great customer experience. Marketing trends in 2023 show that developing a robust content strategy, prioritizing open communication, and delivering a unique customer experience attracts new clientele and fosters brand loyalty. Following are three marketing trends you should consider implementing in 2023.  

3 Marketing Trends You Should Know About  

Focus on Quality, Useful Content 

The quality of your content matters in both print and digital marketing. Where digital marketing is concerned, having top notch content will help your website rank higher in Google and Yahoo searches. It will also help create a great user experience that spurns consumer action. With print, your content helps introduce consumers to your brand and incentivize further interaction on other channels. All of your content should be original and well-written.  

Copy that showcases what makes your enterprise unique and offers helpful information to consumers should be prioritized. For example, if you operate a dental practice, a good portion of your content should be dedicated to patient education. Your direct mail, social media posts, and website content should inform patients on oral health conditions and treatments.  

Ideally, you want your content to create space for a connection between your business and your clientele.  

Interactive Marketing 

Interactive marketing has become wildly popular in the last few years and continues to resonate with consumers across many demographics. Implementing an interactive approach can be as simple as offering polls and surveys on direct mail and social media. Personalized PDFs and PURLs can also enhance the interactive experience. Interaction helps create an environment where consumers feel included and valued. Infographics can also have interactive elements when particular areas are clicked or tapped on a touchscreen.  

Types of interactive touches can vary depending on your industry. For instance, boutiques and retailers can allow users to digitally dress an avatar to see how clothing pieces and accessories look together while auto dealerships can use interactive calculators to showcase a vehicle’s affordability. Some brands even develop game-like interfaces where customers can compete against one another with fun tasks for coupons and discounts.  

Prioritize the Customer Experience 

A poor customer experience could terminate your relationship with a consumer. According to a survey by Invoca, 76% of consumers will cease purchasing from a brand after a bad customer experience. It is important to understand that the customer experience involves much more than just how easy it was to make a purchase or how useful a product or service is. The customer experience entails everything from responsiveness on social media and customer support along with the quality of your packaging and how quickly items are shipped. The customer experience also entails a consumer’s experience interacting with brand representatives and service providers.  

In a nutshell, the objective of prioritizing the customer experience is to make a customer feel valued. Something as simple as sending a direct mail piece celebrating a repeat customer’s birthday can go a long way in developing a loyal brand-to-consumer relationship.  

The pros at Pel Hughes can help you incorporate these marketing trends to give you a competitive edge. We offer cross media marketing, personalized direct mail, database services, graphic design, promotional apparel, and customized packaging to help you cultivate an impeccable user experience and brand image. Give our team a call at (504) 486-8646 to learn more.  

5 Benefits of Cross Media Marketing 

Are you leveraging digital and print marketing to your advantage? Combining print and digital marketing, also known as cross media marketing, offers unique advantages for your business. Some key benefits of cross media marketing include: expanding your brand’s reach, improving data collection for measuring the effectiveness of your campaigns, and retaining clientele with increased customer service. 

Following are five benefits of cross media marketing that you should consider.  

Five Great Benefits of Cross Media Marketing 

#1 Broaden Your Brand’s Reach 

Modern consumers are inundated with messaging across dozens of channels. From radio and television to e-mail, social media, and their mailbox, the world is an oyster of information and promotion. This onslaught of information can overwhelm consumers or simply become lost in a sea of advertising. Utilizing cross media marketing, such as sending direct mail campaigns in addition to social media and e-mail marketing can help your brand reach the people who need your products and/or services.  

Even more compelling is the fact that merging print and digital marketing is ideal for including consumers across numerous demographics. Inclusivity is essential for staying afloat in today’s hypercompetitive business climate.  

#2 Leverage Data and Tracking for Better Messaging 

One of the best benefits of cross media marketing is data tracking. With technology, you can compare response rates across your campaigns—including print. Embedding QR codes, promotional coupon codes, and PURLs (personalized URLs) on your direct mail campaigns is a great way to evaluate the response to a particular mailer. These tools can also drive traffic and engagement to your digital channels. Once your data is collected, you can also enlist our help with database services to further segment your audience for more personalized messaging and retargeting campaigns.  

#3 Improve Customer Service 

Developing a presence across multiple channels can optimize your customer service. Before the Digital Age, customer service was relegated to brick-and-mortar establishments and call centers. Today, however, a good deal of customer service occurs on social media platforms and in e-mail inboxes. By making your brand more accessible to your customers—on platforms where they feel most comfortable—can make a world of difference.  

#4 Make Personalization Easier 

Personalization is more than just a buzzword. Consumers expect personalized attention. Psychologists believe that consumer focus on personalization comes from a need to feel seen and heard in today’s rapidly changing world.  

Did you know that more than 60% of consumers who receive a personalized experience become repeat customers? Personalization builds brand loyalty. Fortunately, technology makes it possible to personalize a consumer’s experience beyond in-person interactions. For instance, variable data printing ensures that your direct mail addresses a consumer by their legal name. E-mail messaging is easily personalized, too with variable fields for recipients. Data can also help with personalization. With data, you can track a particular customer’s purchase history, items viewed on your website, and much more. This makes it easier to make product recommendations based on their unique consumer preferences. All of these personalization tools offer opportunity to enhance your consumer’s experience for the better.  

#5 Maintain Contact with Existing Customers 

With an influx of ways to communicate with consumers, it might be tempting to place the ball solely in your customer’s court. While it’s important to avoid overwhelming your clientele, it can be difficult to stay in contact with customers across various channels. For example, a long-time customer of yours may deactivate his or her Facebook account. Over time, this deactivation could lead to less exposure to your brand. One way to combat this potential revenue loss is to establish other means of communication with repeat consumers. Offering coupons for signing up for e-mail newsletters or reaching out to longtime customers via direct mail is a great way to maintain contact when one method of communication dries up. The best way to maintain contact with lapsed customers is to incentivize them with coupons or promotional deals.  

The pros at Pel Hughes offer an arsenal of services and tools to help you reap the benefits of cross media marketing. You can learn more about our services, including graphic design, campaign automation, direct mail, and database management by visiting our blog. Feel free to call (504) 486-8646 to speak with one of our friendly experts.