The Powerful Effects of Direct Mail on Consumers
Did you know that direct mail has physiological, mental, and emotional effects on its recipients? It’s true. The powerful effects of direct mail have been well documented by researchers. While digital marketing has dominated the conversation in recent years, it’s wise to not overlook the positive effects of direct mail on consumers.
The Neurological Effects of Direct Mail
The Centre for Experimental Consumer Psychology conducted research on the effects of direct mail for the United Kingdom’s Royal Mail service. This study involved taking MRI images of consumers reactions to printed advertising and comparing them with MRI images of viewing that same ad on a computer monitor. The result was clear: printed mailers produced significantly more brain activity and emotional response than the digital versions of the same ad.
Researchers attribute increased brain activity and emotional connection with direct mail to the tactile (haptic) stimulation print materials provide. When interacting with tactile items, the right retrosplenial cortex of the brain is involved, which is the source of memory storage and retrieval. This part of the brain is also the area responsible for emotional processing. Essentially, the haptic nature of direct mail makes stronger impressions on consumers and specifically boosts brand recognition while also generating positive emotional connections with organizations and brands.
Positive Emotional and Mental Responses to Direct Mail
When it comes to consumer trust, the only thing more powerful than direct mail is the recommendations of close friends and family. Direct mail’s stimulation of the emotional processing centers in the brain as well as its tactile nature tends to invoke trust among consumers. According to a 2009 study, about 82% of consumers in the United States trust direct mail more than any other form of advertising. Compare this figure to the fact that only 16% of consumers trust digital advertising and you have a pretty compelling case to incorporate direct mail into your marketing strategy.
One element to the feelings of trust associated with direct mail is the nostalgia factor. Print materials connect people to their lives before digital media existed. Digital fatigue among consumers is a real phenomenon that causes concerning challenges for marketers. Consumers are inundated with so much messaging on a daily basis that they feel overwhelmed. As a response to this, human brains have developed methods for ignoring digital messaging. Moreover, digital communication can be blocked by various applications like pop-up blockers and spam filters.
How to Leverage Direct Mail for Optimal Results
When used in a robust cross media marketing strategy, direct mail can help reach consumers without fatiguing them or annoying them. Modern technology like direct mail retargeting, variable data printing (customization), campaign automation, QR codes, and PURLs (personalized URLs) can be used to increase consumer engagement and provide reliable metrics for assessing the effectiveness of direct mail campaigns.
Pel Hughes serves organizations, educational institutions, and businesses of all sizes. Give us a call at (504) 486-8646 to develop your next direct mail campaign.
