Keeping a Strong Relationship With Your Clients and Prospects Using Social Media

The power of social media can affect your business in a dramatic way. Getting it correct, however, can be a challenge. Generally, the fundamentals of good business communications apply to social media as well. So here are four points to help build a solid foundation and grow a better relationship with your customers.

Listen Closely

Read more and talk less. People have a tendency to open up on social media. They’ll tell you plenty and appreciate that you took the time to listen. You’ll get candid feedback-and-insight into what’s important, and what’s not, in the relationship.

Post Quality

Be careful what you post. No post is better than a bad post. Remember, these are people you want to do business with. In their minds, the quality of what you put out there represents the quality of how you do business. Also, if you publish interesting content, your followers may share it with their followers.

Be Consistent

One of the best ways to maintain a strong relationship with your clients and prospects is to be there on a regular basis. Don’t post and disappear. Consistently publish content and participate in conversations. Have a daily routine to check and update your social media. This will send your contacts a message that you value their conversation.

Promote Others

Promote others and they’ll promote you. Spend some time sharing and talking about content published by your followers. There’s a good chance they will do the same for you.

So remember, while the medium may be different, the same rules apply to social media as they do to any other form of good communication.

What Is Keeping Your Customers Up at Night? And How to Ease Their Minds

Fear and worry are most likely keeping your customers up at night. These concerns run the gamut of topics such as financial, health, interpersonal, web related and more. Regardless of the industry that you’re in, every night there are people with “pain points” specific to something that you can help to resolve. With a little effort, you can discover your customers’ worries and provide them a helping hand.

Step 1: Gather Information

Although you may have an idea of the problems that your customers are dealing with, it will take some work to understand them fully. You’ll need to gather information, preferably from different sources, to find out their problems.

Seek out opportunities to talk with them face to face. You’ll also benefit from sending out a brief survey by email to your customers. Why not have a few rating questions and end it with asking them about what their worries are? You can also scour the web to find out what is bothering customers in your industry. Read customer reviews about products or services that are similar to your own.

PPC expert, Robert Brady suggests getting some help from Google. Start typing an industry-related search phrase and see how google tries to guess what you’ll ask. Google does this based on things that people have searched for in the past. Brady, on blog.ispionae.com, says, “These queries show you areas that people are concerned about. They are windows into the hearts and minds of your potential customers and offer you opportunities if your product can solve the issue.

Step 2: Interpret Your Findings

Once you’ve gone through the step to find the answer to what is keeping your customer awake at night, you’ll want to bring all your research together. Preferably in a group, sift through your findings and find reoccurring customer concerns that you may have missed in the past. These are the problems for which you’ll want to provide solutions.

Step 3: Implement a Plan to Help

Although every plan will differ in the details, there are some things that all businesses should do. Communicate with your customers and alleviate their fears. You can reassure customers through your website. You can also provide videos, blog articles, snail mail, email and personal interaction where you discuss and address these concerns. Lastly, you’ll want to do all that you can to make good on your promises so that your customers can happily walk away with a solution.

How to increase web traffic with your direct mail piece

Nothing surpasses the effectiveness of a direct mail when used correctly, in driving that much-needed traffic to your website.  Why so? By placing more emphasis on a specific market, using a particular call-to-action, the response is ultimately maximized in this segment.

Increasing website traffic via direct mail involves a combination of tact and skill to grasp recipients’ attention.  Essentially, it involves the same strategies used to drive recipients to pick a call but instead of leaving a number for them to get back, you include a URL with an incentive to get the recipient to visit.  The incentive is what separates the good from the best; it should be carefully crafted to maximize response.
Below are a few tips to achieve this;

  • Use a simple URL; remember the direct mail URL is not clickable, this means it has to be simple and straightforward for a user to key it into a browser. The tip here is to make it easier to spell to avoid typing errors from the recipients’ end.
  • Include a convincing reason for the recipients to visit your site; a URL by itself is not enough, place a strong offer in your mail that will entice recipients to visit your website. You can include some cash discounts or a free trial depending on your line of work.
  •  Drop in a clear call to action; a call to action guarantees a greater response rate; the more specific you are, the better. For example, if you can include a line like, “visit this URL, sign up and get a discount on your first purchase.”
  • Include a deadline; a deadline gives a sense of time and urgency to your mail campaign.  Recipients are more likely to act on it before the deadline expires. This will drive more traffic to your website before the deadline expires.

Direct mail strategy is tailored to meet the needs of a specific audience, and research has shown its superiority in yielding results when applied to perfection.

Direct Mail Marketing Tips to Boost Response Rates

Direct mail marketing is not dead. On the contrary, many companies still have great success doing things the old-fashioned way. They’re just more focused on what they send, who they send it to, and how they send it. So make your next campaign a success with these helpful tips:

Target your market

Don’t sell sand in the desert. Get the right offers to the right people. High customer response rates come from good targeting. So make sure you’re investing time and resources into effective customer targeting.

Include a call-to-action.

One of the most important parts of any mailing is the call to action. Be concise and tell readers exactly what you want them to do and what they’ll get for doing it.

Use innovative packaging.

Bulky mail stands out and attracts more interest. A recent study done by the Canadian Postal Service revealed that 85% of people will open mail if it “looks interesting.”

Provide potential customers with multiple ways to respond.

Include an email address, an 800 number, and your web address. According to the Direct Mail Marketing Association %43 of direct mail recipients prefer to respond online as opposed to an email or a phone call.

Offer your customers something to get excited about

You’ll most likely be investing a lot of time and money into your direct mail marketing campaign. Make sure you have an exceptional offer for your customers. Everyone loves a good coupon or a great sale. Make sure to give them something exciting to act on.

One last tip

Repeat the offer in bold type throughout the letter. Most readers usually skim instead of reading the entire message. You’ll want to make sure that they can pick up your offer in every section of the mailer.

Design Fundraising Direct Mail That Works

Simplicity is ultimate sophistication when it comes to designing your fundraising direct mail. It needs to be in such a way that grabs the recipient’s attention. Indeed, the more details you add, the more likely that your mail will end being trashed. Below are three vital ideas to incorporate in your mail’s design that actually work.

  • Pre-empt what they will see first and make it visible

Most people only skim through mails. Making sure that your headings are bolded ascertains that your reader has a higher chance of noticing your message. Ensure that pictures incorporated on your mail have captions, and that the PS is in bold. Your recipient should just glance at your mail, see and understand what it is about and heed the call to action.

  • Make it brief

In as much as your mail needs to be compelling, making it long only increases the probability of it losing meaning. Design it in such a way that it has great but contextual content. Try not to sound too corporate while picking out a message. Practicing a little ‘donor-centricity’ by not necessarily praising your course but by appraising your donors could also increase your intended fundraising proceeds. Make use of bullet point and short paragraphs as they are easier to skim through.

  • Be specific

Prior knowledge of your intended audience forearms you with knowledge on how much they could be able to raise. People tend to give more when you give them a certain range of specific amounts. Therefore, including a phrase such as ,’Your most generous contribution of $100,$150, $200 or more will go a long way in helping us realize our objective’, will work in your favor.

Fundraising through direct mail is a less costly way of raising money. Done the right way, it is the most efficient method of reaching out to potential donors.

 

5 Ways to Stand Out From the Competition In Sales

5 Ways to Stand Out From the Competition In Sales

Are you looking for some ways to separate yourself as the best when it comes to sales? Doing so doesn’t just happen. It takes intentional steps gained through knowledge and experience. Here are 5 ways to do that.

Leave the Competition Alone

Bringing up the competition rarely benefits you. It’s like taking a stick and stirring up a bee’s nest. Simply walk by the nest and keep going. Although it may seem that the opposite is true, the people you’re relating to want to hear about your products. Running down the competition will make them less impressed with you and put them on the defensive. You’ll show yourself as more mature, competent and professional if you stay on the high road.

Offer Better Prices

Everyone must make money to function and businesses are no different. Understandably, the focus is often on how to make more money. You may fear that offering better prices will lose you money but not necessarily. Look for ways that you can cut costs and transfer some of those savings to your customer and you’ll start getting noticed more.

Become an Industry Expert

Learn everything you can about your industry. Leave no doubt in your customers’ minds that you know exactly what you are talking about. That sort of expertise takes time to develop. Find a few new ways every week to get better and wow your customers.

Embrace Your Uniqueness

You are unique in ways that no one else is. Unfortunately, the tendency is to suppress these differences. Being yourself will break down barriers and build relationships. Are you humorous, compassionate or non-threatening? Anyone will appreciate those qualities. No one likes to interact with a sales machine. Real, authentic people interactions are always more fun and sell more. This is true of both personal interaction and advertising. When it comes to being authentic, salesforce.com has this to say: “Be yourself, be interesting, be interested.”

Highlight Benefits

Anyone can rattle off a bunch of facts or features about their products. Although this can be interesting to potential customers, it doesn’t scratch them where they itch. Show them all the benefits they will experience in life by choosing you instead. That will set you apart much better than quoting rote facts. Facts are like a frozen pizza just pulled out of the freezer. Benefits are a slice of delicious, hot pizza on a plate from a restaurant. They’re easier for the customer to digest.

Being different makes all the difference in sales. Ask yourself every day how you can be unique so customers can’t help but pay you a visit. That’s a place where every business can eventually be.

What exactly is integrated marketing and the benefits of its practice

What exactly is integrated marketing?

These days, there are many different ways to reach both potential and existing customers. Some various avenues include mobile phones, PCs, websites, and traditional advertising, such as billboards and newspapers. Integrated marketing combines all the various ways of marketing together into one seamless approach to promote one unified vision of the brand or company. It is a combination of advertising, sales promotion, public relations, and direct marketing, all working together to reach out to connect a company with its customers.

What are the benefits of integrated marketing?

There are many advantages to applying an integrated marketing approach to a business. When social media gives one message about a company, but the website presents a very different image of the company, customers can feel confused. That is why the same approach needs to be used by all media that the company uses.

Having an integrated marketing approach means that a company has a clear and seamless vision of who they are, what they have to offer and what their customers want from them. This vision is specific and easy to communicate across a broad range of media platforms. This helps the company realize their own goals, who their target customer is, and how best to reach them. At the other end of the spectrum, the client feels that their needs are being met.

During an advertising campaign, having a combination of interactive social media and more traditional advertising can lead to higher customer interaction, satisfaction with the products or services, and increased sales. Customers increasingly enjoy interacting with a company through social media, and companies that employ this approach increase brand loyalty. There are many great ways that integrated marketing can help a business.

Connect with your customers with on social media

A social media usage survey by Washington, D.C.-based Pew Research Center found that social media usage has grown to 65% of adults in 2015. Social media includes such platforms as Facebook, Twitter, Instagram, Pinterest and LinkedIn. Interesting about the study was the fact that usage among seniors has tripled to 35% between 2002-2015 and women are more likely (68%) to use social media than men (62%).

You may use social media personally. If you have not thought about connecting with your customers via social media, you may be leaving potential business on the table, and missing opportunities to promote your brand and increase your customer base.

Create your social media plan

Connecting with your customers through the various social media platforms starts with a plan or strategy. This plan, at a minimum, sets forth the goals you have for reaching your customers on social media. It should also take a critical look at the way you currently use social media and outline a strategy for the type of content that will most appeal to your customer base.

Implementing your social media plan

Once you establish a plan for your business, it is important to not only implement the plan but also create a process for measuring its progress through the use of analytics. The social media tools available for your business provides you with a way to track the number of unique visitors versus those repeat customers and give you insight on the parts of your social media content that is appealing and attracting customer attention. Analytics are important because they provide you with a way to make necessary course changes, as they arise, in order to maintain relevancy and meet the goals you set for your social media strategy.

It is important to understand how best to make social media work for your business. Enlisting the aid of an expert in this area may provide you with a useful template for success and a way to employ those best practices that can help you grow your business and increase your customer loyalty through social media.

Tools for the Printing Industry

The printing industry is a diverse place. Printing ability ranges widely, and quality can also vary. There are tools everyone in the printing industry needs. These tools are necessary no matter what client you’re serving or what type of jobs you’re doing. They include a digital printer, a printer for large jobs, and a variety of tools called die cut tools.

Digital Printer

Using a digital printer is faster, less expensive, and produces better results. There are no plates to swap out. A digital printer can run much more independently than other printing styles. Digital printing has made capabilities like print-on-demand practical. It’s also enabled the use of different designs across the same print job.

Large Printer

Most printing jobs are the same size or smaller than a standard letter or legal size. Posters, flyers, banners, and other products need a printer that can handle applying ink to a large sheet of paper. Without a large printer, it’s not practical to create large posters or banners. You can print them out in pieces and assemble them. Using this method doesn’t produce a result that looks professional.

Variety of Die Tools

Die tools are necessary to make a lot of attractive designs. Die cut tools are used to create custom edges like rounded corners on a business card. Embossing uses die tools. If you want your business card to have a metallic rim, that may be done by embossing. Without these tools, your printing abilities limit to traditional paper sizes and textures.

Tools are essential for the printing industry. Die tools, a digital printer, and printer for large jobs are necessary for a professional printer. If you’re missing any of these essentials look into picking them up soonest. You’ll be glad you did.

Your Online Marketing Cheat Sheet

If you have an online business, online marketing is no doubt very important these days. There are many things that you should keep in mind in order to maximize the effectiveness of your online marketing campaign, and the following are some tips that can help you a great deal.

You should make sure to include the target keywords in your advertisement, in both the text and the headline. They should closely be related to the keywords you bed so that your ad will show up in the relevant list of search results. Additionally, you should make sure that you write a strong call to action. Or consumers should know what you want them to do, whether you want them to download a coupon or pick up a phone and call you for a free estimate or consultation. If they know what to do, they will be more willing to click to your site and find out more information.

Make sure that you do not include the name of your business in the headline of the ad. Headlines have limited character space, so you should not waste whatever characters you have on your business name. You can include it in the optimized URL instead. Make sure that your website is updated at all times, as the internet is constantly changing. You should make sure you remain in the game as far as web standards and best practices go, so that you can always create the best and most effective website possible for your consumers. Your website should also be mobile-friendly, because most people actually access the internet through their mobile devices nowadays rather than through their computers.

The aforementioned tips are just a few of the things that you should do in order to make sure that your website is as effective as possible. Online marketing is very important, and you absolutely should not skimp on your efforts in this regard.