Benefits of Personalization in Marketing

An estimated 74 percent of customers get frustrated when ads that are featured for them do not seem to have anything to do with their personal interests. That alone should be enough reason for companies to realize the importance of personalization, but the benefits do not stop there. When companies take the time and energy to personalize the advertisements they are sending out to their customers, companies get more for their investment and customers receive information about products and services that are helpful for them. It’s a win for everyone involved.

Improving Conversions

Ads that are personalized have a much better chance of netting customers. Customers enjoy feeling appreciated and singled out by companies, just like they appreciated individualized service in a store. Personalized emails, for example, were found to improve conversion rates by 10 percent alone. Customers are being bombarded by marketing and advertisements on nearly every platform. Creating ads that are personalized to the individual user means that these marketing tools will stand out to customers by being actually useful.

Improving Customer Retention

Personalization of advertisements is a fantastic first step towards building a relationship with the customer. Loyalty programs and other offers that contain personalized offers are much more likely to be responded to and customers will feel more positively about a company that has gone the extra step.

Personalizing marketing offers is a fantastic way to reach customers. Rather than hitting everyone with a generalized message, personalized messages are directly applicable to the customer receiving them. Although this might take a bit more of an effort on the part of the company, the potential benefits of higher conversion rates and higher customer retention greatly outweigh any cost. Companies should definitely investigate how personalized benefits can help them be more successful in their marketing campaigns.