Content Marketing Tips for Retaining an Online Audience

For most business owners, building relationships is a lifetime learning experience. The skills may vary depending on geography, culture, business area and personal preferences; however, a successful result levels the playing field. A strong reputation for consistently achieving a healthy business-client synergy is usually synonymous with a stable revenue and business stability and growth.

Content marketing is an avenue of relationship building that emphasizes each communication delivered online as a step toward converting a prospect to a customer or retaining a client. Fortunately, most people already understand the business-client principles that govern the interaction, but applying them to content marketing is rarely discussed.

Trust

Building trust with a customer is essential and a product or service should be represented accurately by advertising and marketing. Content marketing can have a journalistic, or objective, style that relates facts, figures and statistics that explain a product or services details and compares the profile to a competitor or industry standard, highlighting a unique selling proposition that gives the buyer an advantage. If a content marketing article, blog post or email marketing campaign gives a prospect or customer a clear indication of the outcome of a purchase with evidence to support the claims, no buyers will be misled or disappointed.

Courteous Communication

Courteous and consistent interaction anticipating the needs of the client is also important because it reflects a strong business acumen and gives the potential buyer an opportunity to understand a business’s approach and product or service to fully explore the evaluation stage of the buying process. Content marketing should be released frequently enough to keep the business in the mind of the prospect, which is approximately weekly for an email marketing campaign and once or twice per week for a blog post or article.

Rewards

Rewarding loyalty and continued patronage is an important step for reputation management and client retention and referrals. An email marketing campaign could deliver a promotional offer, complimentary follow-up consultation or other type of bonus to a loyal customer, which simultaneously promotes retention and closes the circle of trust.