Customer Retention & Loyalty

It costs, on average, five times more to acquire new customers than it does to maintain existing ones! Pel Hughes focuses on engaging your customers, showing them you care, and consistently communicating with them. Through our automated, data-driven retention campaigns, your customers will know that you appreciate their business and are concerned about their well-being. Our programs offer relevant, personalized content through direct marketing channels (direct mail and email).  Our goal is to increase overall loyalty, create ambassadors and brand champions, and heighten social perception of your brand.  The best advertising in the world is your customers bragging about you to others.

With our automated system, your involvement and invested time to your loyalty campaigns can be minimal. Because of the relevant, highly personalized, direct communications your customers receive, they will feel like they matter to your brand and are appreciated.