New Orleans, LA 70119
Toxicology testing laboratories have to operate in a very competitive marketplace just to stay in business. They need to be efficient and all of their employees must be focused on performing tests that they can charge for; with a minimum amount of time and costs spent on non-billable tasks.
They are also under pressure to grow their accounts so that they can book profits on the bottom line. This creates a challenge: How do you expand your business by running more tests without adding administrative overhead?
Logistics and fulfillment services outsourced to Pel Hughes are helping many PGX labs focus on their core testing services by eliminating the need to hire, train and manage shipping and supply room employees while also saving valuable space to warehouse and inventory supplies.
Better service is even more important than lower costs. Few PGX/DNA labs have streamlined their operation deploying the most efficient and automated online web portals to manage users, order supplies, keep track of inventory, order & proof custom requisition forms, place shipping orders, print return labels and track shipments all from one user friendly interface. They report that they have enjoyed significant improvement in their Customer Service standards by taking advantage of the custom portals that Pel Hughes builds and manages for them.
Because warehousing, packaging, forms, hand assembly of kits, marketing communication, and FedEx automated program logistics are all under one roof at Pel Hughes, you can enjoy improved service levels for your customers. All orders placed by 2:00 PM CST ship same-day. Our processes and people are able to scale to fit needs large and small. Don’t pay internal people for downtime when you are not able to fill their day. Be confident that you can take care of your customers when you need rush orders, higher package volume and other special circumstances.