New Orleans, LA 70119
PGX Testing Laboratories are enjoying rapid growth in an industry that is projected to grow 30 fold in the next 7 years. Breakthroughs in mapping the human genome, better technology and lower costs are growing the physician acceptance and health insurance reimbursement for genetic testing.
Testing Labs need to be focused on hiring, training and managing people for their core business as well as running, analyzing and reporting tests without getting bogged down in growing shipping and logistics complexity and labor costs.
Many of the leading PGX testing laboratories are turning to third party fulfillment service providers that are programmed and staffed to meet the rising daily volume while using the latest web portal technology to efficiently service their clients’ accounts.
Logistics and fulfillment services outsourced to Pel Hughes are helping many PGX labs focus on their core testing services by eliminating the need to hire, train and manage shipping and supply room employees while also saving valuable space to warehouse and inventory supplies.
Better service is even more important than lower costs. Few PGX/DNA labs have streamlined their operation deploying the most efficient and automated online web portals to manage users, order supplies, keep track of inventory, order & proof custom requisition forms, place shipping orders, print return labels and track shipments all from one user friendly interface. They report that they have enjoyed significant improvement in their Customer Service standards by taking advantage of the custom portals that Pel Hughes builds and manages for them.
Because warehousing, packaging, forms, hand assembly of kits, marketing communication, and FedEx automated program logistics are all under one roof at Pel Hughes, you can enjoy improved service levels for your customers. All orders placed by 2:00 PM CST ship same-day. Our processes and people are able to scale to fit needs large and small. Don’t pay internal people for downtime when you are not able to fill their day. Be confident that you can take care of your customers when you need rush orders, higher package volume and other special circumstances.